I remember one situation. There was a person on our team who had found a different opportunity, and wanted to leave. We had thought she was doing a great job, and we were actually setting her up for bigger things. So her leaving was surprising. On her last day we all went out for pizza. And I was able to finally talk to her about her opportunity inside the company and its future and where it's headed.
And somehow eventually she got convinced to stay back on the last day. Yes, on the last day! Sometimes this just can't be done, because everyone who wants that role can't get it and the company has to choose the best for itself. At Freshworks also, there can be a lot of people vying for the same positions. So if it's like an internal movement versus they get an opportunity elsewhere, sometimes the opportunity elsewhere, is maybe more suited for them. So maybe sometimes that causes people to leave!
But we were also able to stop people from leaving in many cases. I think the story of momentum works well, right. Where a company is doing for well, is that everyone is growing and everyone's responsibilities are growing on a monthly basis. And when we help people see that that you're part of this high momentum thing; then they understand that all the positives they have seen on this journey is because of that momentum. And if they don't get it elsewhere, then they may be worse off, even though it may look like a better position.